Room Rotterdam Makelaars is responsible for the processing of personal data as shown in this privacy statement.
Personal data that we process
Room Rotterdam Makelaars processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data that we process:
Name and address details
Contact details (email address and telephone number)
Identity data (passport or driver’s license)
Payment details (bank account number)
Communication between you and Room Rotterdam Makelaars
Property details landlord (VVE)
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that permission, please contact us at email@example.com, and we will delete this information.
For what purpose and on what basis we process personal data
- Room Rotterdam Makelaars processes your personal data for the following purposes:
- To be able to call or e-mail you if this is necessary to be able to carry out our services;
- To be able to carry out an order for services;
- To improve, test and monitor the effectiveness of our service;
- To track website metrics such as total number of visitors, traffic and demographic patterns;
- Identifying or solving technological problems.
How long we keep personal data
Room Rotterdam Makelaars does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected.
Sharing personal data with third parties
Room Rotterdam Makelaars shares your personal data with various third parties if this is necessary for the performance of the service and to comply with any legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Room Rotterdam Makelaars remains responsible for these processing operations. Processors that we use, for example, are parties that offer and host software used by us. We also engage ICT service providers to manage our IT network. Room Rotterdam Makelaars also provides various personal details of tenants to landlords. We only do this with your explicit permission.
Cookies, or similar techniques, that we use
Room Rotterdam Makelaars only uses technical, functional and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.
Log file information
We collect information that your browser sends when you visit our website. This log file information may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit. Also the time spent on those pages and other statistics.
We use third-party analytics tools to help us measure traffic and user trends for the website. These tools collect information sent by your device or our service, including the web pages you visit, add-ons, and other information that help us improve our service. The tools use ‘cookies’, which are text files placed on your device to collect your log information and behavioral information in an anonymous form. We collect and use this analytics information with analytics information from other visitors so that it cannot reasonably be used to identify a particular individual user.
Functional cookies are cookies that are essential for the functioning of our service. Without these cookies, the service cannot function properly. This means that these cookies cannot be disabled. There is a difference between session functional cookies and persistent functional cookies. The session cookies are deleted after you leave the website. The persistent cookies are stored to avoid having to perform the same action again. An example of the use of persistent cookies is purchases that you have saved in your shopping cart on a shopping website. We do not share the information obtained with these cookies with third parties.
View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Riva Group and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.
You can send a request for inspection, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to firstname.lastname@example.org. To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
Room Rotterdam Makelaars would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do that via the following link:
How we protect personal data
Room Rotterdam Makelaars takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us or via email@example.com.
To contact us